Showing posts with label fiona kesby. Show all posts
Showing posts with label fiona kesby. Show all posts

Tuesday, March 1, 2022

3 Ways to Build Resilience: Unpacking What Typhoon Odette Gave Us - Fiona Kesby

 

3 Ways to Build Resilience: Unpacking What Typhoon Odette Gave Us - Fiona Kesby

“There will never be enough excuses or outside factors that can stop a driven person from succeeding—except themselves.” 

 This was one of the highlights that stood out for me when the team gathered last Friday night to listen to Adrian Ding, an inspirational speaker who leads the training group Maximum Impact Philippines. It was our first hybrid event for 2022 and it took place 64 days after typhoon Odette (Rai) struck Cebu.  

 I’m grateful to Adrian for helping the team transform an extremely stressful event into an additional source of resilience, a reminder to step forward “from our comfort zone into our courage zone.” 

 Our office in Cebu IT Park was quiet and had fewer than 50 people when we held the event. Most of the participants had chosen to join via Zoom.  

Only eight weeks before that, though, the space sheltered team members and their families who had felt at risk when the typhoon blew off their roofs or flooded their kitchens and living rooms.  

Some spent the Christmas holidays sharing the office with other families, while the power and water supply to their homes had yet to be restored and supplies like gasoline or roofing materials were hard to come by.  

Yet most had gone back to work within two or three days after the storm.   

Adrian, in his talk, defined resilience as “the ability to bounce back amid challenges and adversities.”  

He didn’t try to appear perfect or like someone who had everything together. He talked with the team about how he, too, felt crushed when some of the events he had been booked as a keynote speaker last December 2021 got canceled after Odette.  

He talked about how he worried about whether his family would have enough diesel fuel and how much it was all costing them. When the power finally came back on, he did a little dance of joy—which is something so many of our team members did as well.  

 We all get a taste of adversity. No exceptions.  

One of the resilience techniques we can learn is to reframe adversity into something useful. We can see it as a way to strengthen our character. Or to learn a new skill. Adrian suggested asking ourselves, “What’s the good stuff behind this change?” 

Because there can be good stuff in most of the challenges we meet.  

After Odette, some team members reported getting a better quality of sleep because they had much less screen time. Also, the absence of street lights meant that their rooms were darker than before.  

Some team members with young children made time to play (flying kites, for example, or going for a swim) so the kids wouldn’t feel bored by the absence of their screen time. Others dusted off their board games, which meant they had actual family time together, instead of each retreating behind their phones and tablets.  

A second technique that helps build resilience is mindfulness.  

For Adrian, that means “being aware of your circumstances and carving out the time to unplug.” I could not agree more. When I book in time to exercise and time to read, even if it’s just 30 minutes for each activity, my days usually go better.  

We all remember how moments of adversity made us feel.  

The events themselves were different: a flood in Brisbane, winter storms in parts of Canada and the US East Coast, wildfires in parts of Australia and the US, and the different surges we've seen in this Covid-19 pandemic.  

Yet the anxiety and worry that these events trigger are familiar to many.  

One way that mindfulness helps is by reminding us to stay fully in the present, where our choices and actions can make a difference, instead of reliving the past or worrying about the future. There’s a breathing exercise I enjoy sharing with new team members: 

 Inhale for 5 seconds.  

Hold that breath for 5 seconds.  

Exhale for 5 seconds.  

Do this cycle 5 times. 

By the time the exercise ends, you will feel lighter and more at ease. You have gently coaxed your body to relax. Learning to focus on each breath happens to be a good way to learn to stay fully present.  

A third resilience technique that Adrian shared is to practice gratitude. This means choosing to pay attention to what’s going right, instead of obsessing about what’s wrong. Or what’s missing.  

It can be a real challenge to stay grateful when what’s missing is the entire roof over your family’s heads. Yet there’s always something, isn’t there?  

One of our team members, for example, chose not to spend her time worrying about how their family’s coffee shop would make up for all the holiday meals they would have otherwise served their customers.  

Instead, she offered to lend us their water filtration system so that everyone in the office would have enough water, without spending hours waiting in line for it. (In the first two weeks after the typhoon, people spent hours in line waiting to buy drinking water or fuel or to get money from a cash point. There were lines everywhere.) She was grateful that her entire family was safe. This was her gratitude in practice.  

It takes less than five minutes to jot down at least three things that we feel grateful for each day. And we will often find it’s easy to recall more than three things.  

The ability to reframe adversity, to stay mindful, and to practice gratitude all remind us that resilience is both the choice to welcome change itself—and to change how we think about what has happened.  

It’s an ability we can strengthen with practice and one we can share with the people we lead and care about.  

Thank you, Adrian, for again sharing your time, attention, and insights with the team.  💙

Need your own go team for your business? 

We’d love to help! We started GoTeam (then known as GO Virtual Assistants, Inc.) in 2014 to help business owners scale by finding them exceptional VAs to support them, mainly with admin and customer service tasks. We have grown since then and now have nearly 600 team members working in admin, architecture, construction, engineering, graphic design, IT support, legal services, marketing, project management, recruitment, sales, and software development. Message me here if you want to talk about building your own go team!  

Thursday, June 17, 2021

Go Virtual Assistants December to January 2021 Recap

 


Our exceptional virtual assistants and highly skilled global team members gather each month for our Discover You event series.

In these virtual events, CEO Fiona Kesby recaps our wins for the month and Founder and CTO Matt Kesby leads us through a session

on personal growth, a productive mindset, and leadership. Go Virtual Assistants/Global Office is a managed operations business based in

Cebu, Philippines that connects growth-stage SMEs from the United States, Australia, and other parts of the world with highly skilled team

members in the Philippines. Visit www.go-va.com.au for more information.

Thursday, June 3, 2021

Fiona Kesby, CEO of Go Virtual Assistants



Fiona Kesby is a CEO, public speaker, and mother of 2 teenagers. She has built a track record in recruitment and sales and is a firm believer in the power and fulfillment of learning for life.

Originally from Brisbane, Fiona moved with her 2 daughters to Cebu, Philippines in May 2015 to lead Go Virtual Assistants (GO-VA) as it scaled from having fewer than 20 full-time team members at the start to more than 400 as of May 2020.

She loves to learn about and share ideas, all tested in the businesses she and her brother Matt Kesby have built, about:

  • The importance of organisational culture
  • Unleashing human potential
  • The game-changing advantages of outsourcing, when both the people and technology pieces are done right.

She has enjoyed public speaking engagements on these subjects in events hosted by Asia CEO Forum, Google Business Group-Cebu, and Payoneer.

There is a world of talent that can lift your business beyond your expectations. Fiona and the entire Global Office team would love to help you find them.

http://globalofficeph.com/fionakesby/


Sunday, May 9, 2021

Here’s a warm #ThankfulThursday welcome to Marie, Spencer, Christopher, and Adam


Here’s a warm #ThankfulThursday welcome to Marie, Spencer, Christopher, and Adam, who are beginning their more remarkable careers with Go-VA this week! The fantastic four all work as Customer Service Administrators for a U.S. business that provides electrical services and smart technologies for large-scale commercial and residential projects. 👩‍💼💙👨‍💼

We’re excited for you to meet soon with CEO Fiona Kesby and Chief Happiness Officer Michelle, as well as other exceptional individuals like you who have recently joined us here in www.go-va.com.ph/home.

Welcome to the tribe!

Saturday, May 1, 2021

Welcome To Go Virtual Assistants (GO-VA)

 


Here’s a special shout-out to our new team members who met virtually with our CEO Fiona Kesby (third row, leftmost) and Chief Happiness Officer Michelle (fourth row, left).

We are so glad you’ve chosen to join us (from top row, left) Geldane, Sheena, Mary Ann, Jammie; (second row) Majorie, Roy, Nina, Niña Claire; (third row) Lara, Beatrice, Avelina; and Mae.

Within this group are specialists and leaders in sales, recruitment, digital marketing, energy, graphic design, organizational development, and IT and software development. They now work with a business consultancy in the health and fitness industry, an electrical contractor in Queensland, an Australian sports league, an award-winning payments solutions provider in the Australian property market, and a health and medical recruitment business.

Welcome to the tribe!

Friends, if you or your peers are looking for a more remarkable career, discover plenty of opportunities on www.go-va.com.ph/home today. Come join our tribe!

#GOVA

Thursday, April 29, 2021

Hire for Various Legal, Health, Real Estate and Financial Roles / Verticals

 


Hire for Various Legal, Health, Real Estate and Financial Roles / Verticals

Delegate core yet time-draining tasks to your global team in Cebu, Philippines, led by Fiona Kesby (CEO) and Matt Kesby (Founder), who are both based in Cebu City. Protect yourself and your onshore business leaders against overload and burnout.

Help make more remarkable careers and lives possible all around!


Friday, March 26, 2021

Qualifications Our Health, Dental, and Medical VAs Have Earned

Qualifications Our Health, Dental, and Medical VAs Have Earned

- Bachelor’s degree in nursing (nursing service ad ministration), health care management

- Training and work experience in medical billing and coding (ICD-10 standards)

- Proficiency in electronic health records and revenue cycle management software

- HIPAA trained


Thursday, March 4, 2021

Who are the business leaders that have inspired you to do or change something that helped your business?


The late Tony Hsieh did tremendous things for both customer support and workplace culture. I will always be grateful that when the opportunity to join a Zappos culture camp in 2018 turned up, I went to one. (See 0:34 in the video!) It has inspired a change in GO-VA that helped us grow.

It’s also made a big difference in how we approached the (sometimes wild) roller coaster ride that was 2020.

Wednesday, March 3, 2021

GO Virtual Assistants (GO-VA) Employee Review and Feedback - David Moro

 



Every challenge we endured and every change we began in 2020 will pave the way for better and #BountifulGrowth this year and in the years to come.

Thank you, David, for sharing your thoughts in one of our recent work anniversary virtual celebrations with CEO Fiona Kesby! David leads a telesales team for an events company in Sydney.

If you’d like a more remarkable career in sales like what David has, we have plenty of opportunities for you on www.go-va.com.ph/home. Come join our tribe!

Tuesday, March 2, 2021

Tips for Leading Filipino Virtual Assistants - Fiona Kesby

 

Tips for Leading Filipino Virtual Assistants - Fiona Kesby

Take your time to find the right person. When you find the right Virtual Assistant for you, offer fast! After years in recruitment, there’s a No. 1 quality that I believe business leaders should look for when hiring.


PH Phone: (+63) 32 410 7523
9th Floor, i1 Bldg, Jose Maria del Mar Street, IT Park
Cebu City, Philippines 6000


Friday, February 26, 2021

4 Principles That Drive Behavior

 



So, what do we mean when we talk about #WorkWeLove? Three things, for a start:

(1) Work that we’ve seen others do that just blew us away. This is the easy part.

(2) Decisions we can make as leaders to help our teams find more happiness at work and even discover what they love about work. Not always easy, this one.

I may have mentioned before that when my brother Matt and I told a few people that our 2020 theme for GO-VA would be “Act with Love,” some people told us that was a bad idea. “You can’t tell people you work with that you love them!?!”

In hindsight, we couldn’t have made a better choice than having “Act with Love” as a constant reminder in 2020. When the pandemic created so many situations for fear to take over, the reminder that we could choose to act with humility and love made a massive difference.

And that mindset now forms part of the foundation for what we are working toward this year, which is Bountiful Growth.

(3) What do we love about our work? And what does that say about who we are? Those are not easy questions to sit with either. Yet like all efforts to know ourselves better so we can lead better, asking these questions is worth it.

I hope you’ll join me in the next few days in this ongoing exploration of the #WorkWeLove.


Thursday, February 25, 2021

Book A Call With Fiona Kesby - GO Virtual Assistants (GO-VA)


Book A Call With Fiona Kesby - GO Virtual Assistants (GO-VA)

Take your time to find the right person. When you find the right Virtual Assistant for you, offer fast! After years in recruitment, there’s a No. 1 quality that I believe business leaders should look for when hiring.

http://globalofficeph.com/fionakesby/



Tuesday, February 23, 2021

GO Virtual Assistants (GO-VA) Employee Review and Feedback - Monico

 



In a recent Tea with the CEO Fiona Kesby, he shared what his day-to-day work is helping him discover. In January, Monico received glowing feedback from one of our U.S. clients and won the GO-VA Care Value Award!

If you’d love to work with pro-active leaders like RC Monico, explore our open career opportunities on www.go-va.com.ph/home.

Saturday, February 20, 2021

What's On Your Affective Dashboard?


Anyone who leads a business these days would be wise to learn from Charlie Chaplin. When “talking movies” became possible in the late 1920s, the actor and director resisted the change at firstーbefore eventually adapting and making some of the best talking movies of his generation.

Chaplin’s great transition from silent to talking movies is a lot like what digital transformation is doing to leadership, the author Michael Schrage said in a recent webinar hosted by MIT Sloan Management Review.

One recommendation he and the other presenters made was to create an “affective” (not just “effective”) dashboard for the teams we lead, something that gives us a view of our teams’ attitudes, feelings, and moods. Some of the factors that could be measured are stress levels, wellness, and grit scores.

We’d love to hear your ideas for making dashboards more “affective.” What have you started or would you want to start measuring in your business?


Wednesday, February 17, 2021

4 Principles That Drive Behavior - Fiona Kesby

 

4 Principles That Drive Behavior - Fiona Kesby

Later this week, the www.go-va.com.au tribe will get the chance to listen to one of the leading motivational speakers in the Philippines about how we can express appreciation for those we work with.

As challenging as it may get sometimes, staying calm and positive in the face of the most adverse situations is possible, and 2020 certainly created plenty of opportunities for us to practice doing that!

For calm and positivity to prevail, our character as business leaders has to draw from values like humility and love. Who was the business leader or mentor who helped you see that one could lead well and still be loving and humble?


Sunday, February 14, 2021

Has COVID-19 Changed What Leadership Qualities Are Valued?

Here’s something interesting. Since the COVID-19 pandemic began, the leadership qualities people value have changed. Technical skills and having a commanding presence are less valued than these qualities were before the crisis began.

The 3 leadership qualities that became more valuable? Resilience, empathy or emotional intelligence, and the ability to communicate effectively.

These are based on a survey of nearly 1,800 respondents in 71 countries by the University of Sydney’s Business School (CEMS).

How have you changed as a business leader in the past year? What have you discovered about yourself and what have your teams helped you learn? 

Has COVID-19 Changed What Leadership Qualities Are Valued?


Friday, February 12, 2021

Job Roles for Virtual Assistants in Your Business

 Don’t just outsource. Outsource to win! 

https://www.go-va.com.au/setting-up-for-success/

PH Phone: (+63) 32 410 7523

9th Floor, i1 Bldg, Jose Maria del Mar Street, IT Park

Cebu City, Philippines 6000

Website: http://www.go-va.com.au

Blog: https://blog.go-va.com.au

sales@go-va.com.au



Thursday, February 11, 2021

GO Virtual Assistants (GO-VA) Employee Feedback and Review - Ann

 



You know what we miss as much as our in-person celebrations with the GO-VA tribe? It’s running into and saying hello to our kind and friendly recruiters like Ann. Thanks, Ann, for sharing your thoughts after joining a virtual work anniversary celebration with CEO Fiona Kesby!

Looking forward to your #BountifulGrowth and our celebration of your fifth GO-VA anniversary later this year, Ann!

#YouAreRemarkable


Wednesday, February 10, 2021

GO Virtual Assistants (GO-VA) Discover You Event Highlights - January 2021


Go Virtual Assistants CEO Fiona Kesby, CTO Matt Kesby, and the GO-VA tribe gathered virtually to celebrate all our highlights from January 2021 and to talk about the link between our mindset and our growth. There’s also a behind the scenes look at some of our breakout sessions during the event!

If you’re curious about our open job opportunities, do visit www.go-va.com.ph/home. Come join our tribe!








Tuesday, February 9, 2021

GO Virtual Assistants (GO-VA) Employee Review and Feedback - Cheri



We’d like to thank our new www.go-va.com.ph/home tribemate Cheri for participating in a recent Tea with the CEO Fiona Kesby. Cheri joined GO-VA in December 2020 as an Admin Assistant for one of the fastest-growing real estate companies in the U.S.

We have plenty of work from home opportunities on the night shift and would love it if, like Cheri here, you choose to #ComeJoinOurTribe!

#GOVA #RemarkablePeople #RemarkableLives